2012 Customer Perspective

This section contains charts of annual customer satisfaction surveys completed by a sampling of faculty and staff in academic and administrative departments for evaluating the services of External and Business Affairs units. Evaluators are requested to answer survey questions on these units with which they had interaction in the previous twelve months. "Percent Evaluating" shows the percent of respondents evaluating each of the units. "N =" indicates the number of surveys completed and returned. "Top/Bottom 2-Box Ratio" is the number of persons scoring 4 or 5 satisfaction levels (Very and Extremely Satisfied) divided by the number of persons scoring 1 or 2 satisfaction levels (Not at All and Not Very Satisfied).

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