2012 Balanced Scorecard

To view 2012 Balanced Scorecard measures, click on one of the "perspectives" below.

	Financial / Stakeholder Perspective How do we look to resource providers?
Customer Perspective How do customers see us?		Internal Process Perspective Are we productive and effective?
	Innovation & Growth Perspective How do our employees feel?

The Balanced Scorecard approach balances these four distinct perspectives:
• Financial Perspective Alone Looks Backward
• Customer Perspective Does Not Account for Constraints or Controls
• Internal Process Perspective Focuses on Process Performance
• Innovation & Growth Perspective Looks at Sustainability and Workforce "Wellness"

Use of the Balanced Scorecard in Business Affairs encourages:
• Alignment of Customer Priorities & Business Priorities
• Ability to Track Progress Over Time
• Evaluation of Process Changes
• Identify Opportunities for Initiatives & Partnerships
• Accountability to Constituents
• Develop Action Plans & Set Strategic Direction